Saturday, April 23, 2011

City bus trips - small steps can improve the service

Other day Malayalam Manorama reported that a working couple; husband and wife are posted in a low floor bus. the writer argued that it makes sense and adds social happiness around them. Reading the news, I was also excited about it. then, i realised that the husban is from Waynad and the wife belongs to suburbs of Cochin. I remarked; 'lucky couple'

Today, i had another couple visiting our office from Chennai. They had taken low floor bus to reach our office at Elamkulam. they were telling me that when they told Elamkulam bus stop to Bus conductor,he responded like he does not know the place.the couple, senior citizens felt bad about the incident. they were asking me why it so happened. then i remember the news that i read yesterday. Like the Husband in yesterday's news, the bus conductor may belong to some places in Kerala. I appreaciate the mobility factor of Malayalees but i was surprised that the service provider (here in this case, KSRTC), never bothered to know about conductor's knowledge about the where abouts of Cochin city. they should give proper training to the employees that will help to the passengers (buyers of the service in this case) better.

these matters are small and silly when we compare the advancement in sustainable urban transport sstem. Either KSRTC can train its employees or put up an annoucement system or GPS so that passengers can know in advance where they are heading. so the soultion lies; absolutely zero cost to a few lakhs'. Lets decide what we need on a priority basis.

3 comments:

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